YouTube

Blog

Help 'Em Up Harness

Don&apos;t worry; we can help you even if you didn&apos;t buy the Help &apos;Em Up Harness from us directly!Don&apos;t hesitate to get in touch with our dedicated customer experience team via chat, email <a data-fr-linked="true" href="mailto:info@muffinshalo.com" style=" text-decoration: none;">info@helpemup.com</a>, or call/text +1-720-237-6852 with your Help &apos;Em Up product details, receipt of third-party purchase, and photos of the issue.&#xA0;Our team will be there to process the warranty claim for you!&#xA0;

Don't worry; we can help you even if you didn't buy the Help 'Em Up Harness from us directly!. Don't hesitate to get in touch with our dedicated customer experience team via chat, email info@helpemup.com, or call/text +1-720-237-6852 with your Help '

What if I bought the harness from my vet or one of your partners?

Warranty

What harness sizes are available?

How do I know what harness size and style to buy?

Can I adjust the harness if my dog loses/gains weight?

What is mix-and-match size? Does my dog need it?

What if my male dog is not fixed/intact? What hip lift style should I choose?

What walking accessory do I need?

Can my dog pee and poop while wearing the harness?

How long can my dog wear the Help 'Em Up harness?

Can I use the back-end hip lift by itself?

What if my dog is an amputee? Will the harness still work?

Is the harness and accessories washable?

Can I have a custom color or design for my Help 'Em Up harness?

What should I do if my dog chews off a part of the harness or I need a second front or back half?

I bought the correct size but the harness is too loose. What do I do?

Can my pet insurance cover Help 'Em Up products?

Getting Started

What is your detailed shipping policy?

Do you offer expedited shipping? How long does delivery take?

Where is my order? How do I track it?

Do you offer free shipping?

How much does shipping cost?

Do you ship worldwide?

How can I expedite my order for faster delivery after I placed it?

Can I update my shipping address after placing an order?

Shipping

What payment methods do we accept? Can I do a phone order?

How do I cancel my order?

Can I edit or add anything to my order?

What if my package gets lost or arrives damaged?

What if my order was marked delivered but it’s not here?

What do I do if I receive the wrong item in my order?

Orders

Do you offer exchanges?

What’s your return policy?

When will I get my refund?

Can I return a used Help 'Em Up Harness?

Why do we not allow returns of used products?

Exchanges & Returns & Refunds

What if my Help 'Em Up Harness or accessories break?

What if my warranty expired or unapplicable?

How do I purchase products for my clinic, practice, or rescue organization? Is there a special veterinarian pricing?

What if I bought the harness from my vet or one of your partners?Updated 8 months ago