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Help 'Em Up Harness

Once an order is placed, we can still make changes to it until it leaves our facility. Don&apos;t worry if you already receive a confirmation of the package being shipped. Our fulfillment team is preparing your order, but we can still process changes until 4 p.m. on the same day.&#xA0;If you need to update your shipping/billing address or contact information, swap harness sizes/styles, or get another accessory, be sure to get in touch with us as soon as possible after placing your order.&#xA0;Please chat with us on the website, email <a data-fr-linked="true" href="mailto:info@helpemup.com" id="isPasted">info@helpemup.com</a>, or call/text +1-720-237-6852 ahead for further assistance, and our team will be there to help!

Once an order is placed, we can still make changes to it until it leaves our facility. Don't worry if you already receive a confirmation of the package being shipped. Our fulfillment team is preparing your order, but we can still process changes unti

Can I edit or add anything to my order?

Orders

What harness sizes are available?

How do I know what harness size and style to buy?

Can I adjust the harness if my dog loses/gains weight?

What is mix-and-match size? Does my dog need it?

What if my male dog is not fixed/intact? What hip lift style should I choose?

What walking accessory do I need?

Can my dog pee and poop while wearing the harness?

How long can my dog wear the Help 'Em Up harness?

Can I use the back-end hip lift by itself?

What if my dog is an amputee? Will the harness still work?

Is the harness and accessories washable?

Can I have a custom color or design for my Help 'Em Up harness?

What should I do if my dog chews off a part of the harness or I need a second front or back half?

I bought the correct size but the harness is too loose. What do I do?

Can my pet insurance cover Help 'Em Up products?

Getting Started

What is your detailed shipping policy?

Do you offer expedited shipping? How long does delivery take?

Where is my order? How do I track it?

Do you offer free shipping?

How much does shipping cost?

Do you ship worldwide?

How can I expedite my order for faster delivery after I placed it?

Can I update my shipping address after placing an order?

Shipping

What payment methods do we accept? Can I do a phone order?

How do I cancel my order?

What if my package gets lost or arrives damaged?

What if my order was marked delivered but it’s not here?

What do I do if I receive the wrong item in my order?

Do you offer exchanges?

What’s your return policy?

When will I get my refund?

Can I return a used Help 'Em Up Harness?

Why do we not allow returns of used products?

Exchanges & Returns & Refunds

What if my Help 'Em Up Harness or accessories break?

What if my warranty expired or unapplicable?

What if I bought the harness from my vet or one of your partners?

Warranty

How do I purchase products for my clinic, practice, or rescue organization? Is there a special veterinarian pricing?

Can I edit or add anything to my order?Updated 8 months ago