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Orders

What payment methods do we accept? Can I do a phone order?

We accept all major forms of payment: Visa and Master Cards, Discover, AMEX, Google Pay, and Apple Pay. We do not accept PayPal. We do not generally accept phone orders, so the best way to purchase with us is through our website. If you have connecti

How do I cancel my order?

To cancel your order, please chat with us on the website, email [email protected], or call/text +1-720-237-6852 ahead for assistance, and our team will be there to help!. Please include your order number and the reason for cancellation in your messag

Can I edit or add anything to my order?

Once an order is placed, we can still make changes to it until it leaves our facility. Don't worry if you already receive a confirmation of the package being shipped. Our fulfillment team is preparing your order, but we can still process changes unti

Where is my order? How do I track it?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

What if my package gets lost or arrives damaged?

We strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please get in touch with our customer experience team via chat, email [email protected], or call/text +1-720-237-6852 with your order number and a

What if my order was marked delivered but it’s not here?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Please be sure to check around your home and with neighbors or building management who may have collected the package for you. Also, please double-chec

What do I do if I receive the wrong item in my order?

We're so sorry to hear you received the wrong item in your order! Our fulfillment team always does their best, but errors happen to the best of us!. Don't worry: once we assess the situation, we can guarantee that your exact order will be shipped exp