What do I do if I receive the wrong item in my order?Updated 8 months ago

We're so sorry to hear you received the wrong item in your order! Our fulfillment team always does their best, but errors happen to the best of us! 

Don't worry: once we assess the situation, we can guarantee that your exact order will be shipped expedited so your pup can get the much-needed support aid as soon as possible. You will also receive a pre-paid return label to ship back the wrong item to us. 

As soon as you can, please report your order issue to our team via website chat, email [email protected], or call/text +1-720-237-6852 with your order number and any relevant details.