What if my order was marked delivered but it’s not here?Updated 8 months ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Please be sure to check around your home and with neighbors or building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package the next business day, please get in touch with our customer experience team via chat, email [email protected], or call/text +1-720-237-6852 with your order number and any relevant details. 

Our team will be there to help!