What if my package gets lost or arrives damaged?Updated 8 months ago

We strive to ensure every order reaches you in perfect condition. 

If your order is lost during transit, please get in touch with our customer experience team via chat, email [email protected], or call/text +1-720-237-6852 with your order number and any relevant details. Our team will be there to investigate the issue and send a replacement order if needed! 

Sometimes packages can get damaged, too! In such rare instances, please report the issue to our customer experience team via chat, email [email protected], or call/text +1-720-237-6852 with your order details and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for an expedited replacement or issue a refund.