No worries if you got the wrong size!. We offer exchanges within 14 days of order receipt for a size exchange of the whole Help' Em Up harness or style exchange for the rear hip lift (conventional or u-band), as well as accessories exchanges. To proc
The Help ‘Em Up Harness is a highly specialized therapeutic device. We do not accept returns, but limited exceptions are made for never-worn products in an unopened package within 14 days (10 business days) of order receipt. Please email info@helpemu
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within a week of receipt. It usually takes 3 to 5 (three to five
Returns of used products are not eligible for a refund and will be donated to an animal rescue or shelter. Our limited return policy is primarily in place to maintain the highest quality and hygiene standards of our products. Consider donating your h
Our limited return policy is primarily in place to maintain our products' highest quality and hygiene standards. As an animal-focused company, we prioritize the health and safety of our customers' furry family members above all else. Once a product h